Burn Hollywood, burn

“JetBlue Genius And Hollywood Hustlers” by Bob Evans (Informationweek.com, 17 August 2009). When the ideals of The Guest Experience start showing up in geeky publications such as Information Week you know it’s time to get on board. His words might not be exactly the same but the concepts are in concert with our own. Could this be the article that inspires you to adjust to the new normal of guest-centricity? Or are you too Hollywood?

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