A Classic Case of Shopping Cart Abandonment

While typically this blog is not for venting, this experience is worth sharing. Besides, it’s not so much venting as trying to prevent such things from happening in the future. Preventative e-comm medicine if you will. As the story goes, I received an email from Barnes & Noble this past Thursday. It had a mystery […]

Tomorrow Is Here, Now

“Master the upcoming culture change” by Paul Glen (ComputerWorld, 23 August 2010). While on one hand this article was encouraging there are also some fundamental oversights. 1) What upcoming change? It’s already here. To believe that it’s coming is a recipe for missing it. Anticipate proactively and don’t just stand there flat footed waiting. 2) […]

Yes, but maybe your brand just kinda sucks

“Are You Listening?” by Mary Brandel (ComputerWorld, 12 July 2010). Yes, all good points. But let’s just cut to the chase… Maybe your brand just kinda sucks. For example, take the Domino’s Pizza YouTube incident. A few months ago I responded to an article by an (old school) PR type. Evidently, she was appalled that […]

Today AU, tomorrow the world – Part 2

“Renaissance Men Wanted: Big Problems Need Big Innovators” interview of author Vinnie Mirchandani by Thomas Wailgum (CIO.com, 14 June 2010). A quick follow up to yesterday’s post. Looks like Mr. Mirchandani casts another vote for an AU state of mind.

Today AU, tomorrow the world

“From Push to Pull: How to Navigate the ‘Big Shift’ Reshaping the World” interview of author John Hagel (ConsultingMag.com, 8 July 2010). It’s Saturday, so let’s just cut to the chase… Consulting: What exactly is the power of pull? Hagel: I guess it starts with a rather provocative proposition that the current management approaches and […]

It’s like building a house

“The Requirements Payoff” by Karl Wiegers (DrDobbs.com via Information Week, 9 July 2010). As is tradition around here, don’t let the subject matter fool you. This is not just about building systems. The lessons here can be applied across the board. We are all familiar with: — Look before you leap. — Measure twice, cut […]