Who is Your Competition?

Recently I was a participant in a conversation / brainstorming session and someone else proclaimed, “If your competition is doing it, you have to do it too.” As I bit my tongue I thought, “My Gawd, NO! Me-too isn’t a viable strategy. Follow the blind leading the blind? No way!” However, that does raise the question: Who is your competition?

Innovation Rejuvenation

“How to Restart Innovation” by CIO Executive Council. Let’s be honest, this is not rocket science. That said, let’s also dig a bit deeper and harvest some gold from between the lines.

Today AU, tomorrow the world – Part 2

“Renaissance Men Wanted: Big Problems Need Big Innovators” interview of author Vinnie Mirchandani by Thomas Wailgum (CIO.com, 14 June 2010). A quick follow up to yesterday’s post. Looks like Mr. Mirchandani casts another vote for an AU state of mind.

Be BI smart and respond (but that includes proactive listening too)

The journey of this post starts here: “Business Intelligence Meets BPM: Using Data to Change Business Processes on the Fly” by Kim S. Nash (CIO.com, 17 June 2010). On one hand this is fascinating stuff — collecting data, analyzing it and distilling information that objectively drives business action. The business side of my brain goes, […]

What is the sound of one man clapping?

Collaboration. Networking — Social or otherwise. Crowdsourcing. Team building. Etc. Etc. Etc. Sound familiar? As it was once said: No man is an Island, entire of itself; every man is a piece of the Continent, a part of the main; if a clod be washed away by the sea, Europe is the less, as well […]

“Tweet Me The Money”

“Follow the Money (Facebook, Mobile Phones and the Future of Shopping)” by Kim S. Nash (CIO Magazine, December 2009). Last week’s post on Wired’s “The Future of Money” article might have been a bit abstract and heavy duty for some. This is more particle guide to the state of the online shopping art. Here’s a […]

Price and cost are not the same thing

“Furnishing Higher Profits – Business Intelligence: How Analyzing ERP Data Helped a Retailer to Get More Value from Suppliers” by Kim S. Nash (CIO.com, 28 October 2009). Today seems like a great day for KISS so let’s just get to the bottom line. BI (business intelligence) is great but even the less enabled don’t need […]

The power of one, plus one (or more)

“Dynamic Duos” by Stephanie Overby (CIO Magazine, 15 October 2009). Further proof that the myth of the individual as victor is just that, a myth. Regardless of how many successes (and failures) are painted, in nearly 100% of the cases there is actually a team behind the individual being attributed with the accomplishment. For example, […]

Be careful what you wish to measure

“The Dangers of Bad Data” by Vik Torpunuri (CRM Magazine, 1 Oct 2009) “You Are What You Measure” by Lior Arussy (CRM Magazine, 1 Oct 2009) “Goals Gone Wild” by Stephanie Overby (CIO Magazine, 15 September 2009) No one will deny that setting goals and measuring progress are important. What’s even more important is setting […]

Mr. Ed would be proud

“Taking Customer Care to Heart” by Gerald Shields (CIO Magazine, Sept 2009). There is something to be said for the power of story and Mr. Shields strengthens that perception. Behind everything we’re working on, there’s a person with a business problem, and we should be there to make life better for them. It must never […]

It’s not going to happen unless you try

“Inspiring Minds” by Stephanie Overby (CIO Magazine, 1 August 2009). Training is back in style and the pursuit of innovation is finally moving to the right side of the lip service tracks. What’s next? Executive pay becoming reasonable again? Think about it, a $100k pay cut could mean and $1,000 for 100 people. Oops. Let’s […]

Sometimes big risks are worth taking

“Leadership Skills Critical Now for Club Executives” by Ed Tock (FitnessBusiness.com, 1 July 2009). Please pardon the delay in getting around to this. As usual Mr. Tock’s thoughts are well worth the wait. These are challenging times for all of us. Some will rise and some will fall. How you lead, whether it’s others or […]

Two for the innovation show

“Guy Kawasaki on Innovation and the Myth of Lightning-Bolt Inspiration” by Diann Daniel (CIO Magazine, 25 February 2009). Mr. Kawasaki is the well respected venture capitalist so when he says that inspiration is free and development tools are cheap it’s worth a listen. Here’s a key pull quote to hook you in: Again, at an […]

Profiling for dollars

“LinkedIn Bible: Everything You Need to Know About the Social Network for Professionals” By C.G. Lynch (CIO Mag, 16 June 2009). A head to toe round up that will help you give you the professional profile markover you’ve been talking about. Yes, we confess, we’ll been doing the same. This post is as much about […]

Gettin’ better all the time

“Project Management: 8 Steps to On-Time, On-Budget Delivery” by Ron Ponce (CIO Mag, 15 June 2009). CIO delivers the helpful good once again. We certainly believe in our 6 Universal Truths of Project Management, but Mr. Ponce’s recommendations are  not going to fall on deaf ears here. In fact, his #8 is Improvement and we […]

Changing the game

“Customer Loyalty Program Goes Beyond Discounts and Coupons” By Jarina D’Auria (CIO Mag, 15 June 2009). This is brilliant! Stop whatever you’re doing and read it now. Read it twice, it’s short. As a teaser here’s a pull quote from Haggen’s Chief Information Officer Harrison Lewis: “We wanted to redefine the game because we believe […]

Preaching practice

“Why Even Successful Speakers Need To Practice” by Maryfran Johnson (CIO Mag, 15 June 2009) The funny thing is, this applies to everything. If you want to get better at something, you have to do it. Over and over and over. And if you want to stop getting better at something (i.e., a bad habit) […]

Three little goodies

“How to: Handle Negative Online Comments, Hold a Concise Meeting and Decline an After-work Invite” by By Kristin Burnham (CIO Mag, 10 June 2009). What’s great about CIO is that it’s targeted to executives so the articles get right to the meat of the matter. What’s even better is that the majority of their execu-think […]

5 more CRM-isms from CIO

“5 ‘Zero Cost” CRM Strategies’ By Thomas Wailgum (CIO Mag, 26 May 2009) Another to the point article in CIO’s “5” series. It will only take you a couple minutes to read but the odds of a useful takeway look good.

Two of the sides to the CRM story

Whether your CRM aspirations are for 1 or 1,000, these two views will provide some valuable insights: “CRM on the Cheap: Five Strategies That Really Work” By David Taber (CIO Magazine, May 2009) “CRM On The Cheap: 5 Strategies That Backfire ” By David Taber (CIO Magazine, May 2009)