It’s like building a house

“The Requirements Payoff” by Karl Wiegers (DrDobbs.com via Information Week, 9 July 2010). As is tradition around here, don’t let the subject matter fool you. This is not just about building systems. The lessons here can be applied across the board. We are all familiar with: — Look before you leap. — Measure twice, cut […]

Be BI smart and respond (but that includes proactive listening too)

The journey of this post starts here: “Business Intelligence Meets BPM: Using Data to Change Business Processes on the Fly” by Kim S. Nash (CIO.com, 17 June 2010). On one hand this is fascinating stuff — collecting data, analyzing it and distilling information that objectively drives business action. The business side of my brain goes, […]

Go team!

“Teamwork: It’s About Trust, Not A Technique” interview of Andrew Stellman and Jennifer Greene by Jonathan Erickson (Dr. Dobbs, 20 February 2010).While this interview/discussion centers about programming teams, the idea certainly apply to all teams.  The most interesting point was: Dr. Dobb’s: Can tools alone turn an ugly team into a beautiful one? Stellman: A […]

Just press the Go Viral button?

“A Web Presence Needs Sizzle, For Shizzle” by Fritz Nelson (Information Week, 18 November 2009). Good golly Rudolph, give this guy a candy cane and double him up on the eggnog. Santa should no doubt move Mr. Nelson to the top of the nice list. Aside from sharing some damn good examples of inspiration, he […]

Burn Hollywood, burn

“JetBlue Genius And Hollywood Hustlers” by Bob Evans (Informationweek.com, 17 August 2009). When the ideals of The Guest Experience start showing up in geeky publications such as Information Week you know it’s time to get on board. His words might not be exactly the same but the concepts are in concert with our own. Could […]

Coke adds choice to life – Another perspective

“Global CIO: Six Lessons CIOs Must Learn From Coke’s Dazzling Innovation” by Bob Evans (Information Week, 22 June 2009). A couple weeks ago we did a  post about Coke’s new drink dispenser called Freestyle. Mr. Evans celebrates Coke’s innovation but approaches it from a different perspective, that of the CIO. The bottom line is that […]

Coke adds choice to life

“Coke’s RFID-Based Dispensers Redefine Business Intelligence” by Mary Hayes Weier (Information Week, 8 June 2009) Don’t let the geeky title scare you. Put yourself in the shoes of a Coke guest and read between the lines. This a perfect example of the shift in expectations that’s being driven by the empowerment guest now enjoy as […]