Design + Science = Design Science

Time flies when…well…um…time flies. I blink and “next week” somehow morphs into couple weeks behind me. Is it just me? It’s not just me, right? In short, too much work, too much to do, and not quite enough time to share quality content here with you. Sorry. I acknowledge my faults and promise you I’ve got processes running in the background to remedy this. Thanks for your understanding. Let’s move on.

About a month ago I picked up the book “Trillions” by Peter Lucas, Joe Ballay and Mickey McManus. I was inspired to read “Trillions” after attending a presentation followed by a book signing at Princeton University by Mr. McManus. You can read more about that event here:

If you’re interested you can follow my “Trillions” chapter by chapter efforts here:

Typically, as I’m consuming a book, I do a chapter by chapter “key takeaway” blurb (read: brief) on my Chief Alchemist “workstream” site / blog. That said, Chapter 6 (Design Science on Trillions Mountain) of “Trillions” has a number of insightful gems that demand to be shared.

  • Beyond Design Thinking To Design Science: [Buckminster] Fuller called his approach Comprehensive Anticipatory Design Science.
  • Design Science rejects a purely relativist view of traditional design thinking. In Design Science we avoid notions such as “liking” a design for personal or superficially stylistic reasons. There will always be a variety of good designs—some better than others; bounded rationality and the sheer diversity of problem situations suffice to ensure that. But there are also wrong designs…But it is to say that, give a proper statement of goals and a sufficiently broad and careful consideration of the entire situation—technical, human, and market—it is possible to establish principled, professional, systematic techniques that rationally select some design over others.
  • The goal was to understand the whole ecology of people, places, documents, and information, and to model it early, before degrees of freedom had been used up in designing individual pieces of the system…Making—through, iterative, frequent, parallel prototyping—is a design method that turns indistinct dreams into tangible goals in record time.
  • Make The Right Thing: The Crystal Palace exhibition of 1851 exposed the human weakness for celebrating what can be done with technology, with little thought about what should be done. We need to remind ourselves that even though we may have some prowess in making things right, we need to put equal emphasis on making the right things. What goals, processes, and guidelines will lead us to the right things—made right?
  • Action at the Interstices (by Pete): I like to visualize all human knowledge as a giant jigsaw puzzle, where each academic discipline is a puzzle piece. In some sense, there is only one picture, and the cuts that we made to the puzzle pieces are artificial and arbitrary…So, the interstices between disciplines are always where the action is. It is where the best practitioners go to invent the future.
  • If we are going to design for Trillions in a way that is human-literate, rather than forcing people to become ever more computer-literate, we need to keep the human at the center of the process. We need a vision of how we will come to understand not just people and their needs and desires, but also how they will be affected by the myriad devices that will become intimate parts of their everyday lives.
  • Studying one product in isolation, unconnected from its “social life,” will no longer suffice…To add to the challenge, the range of potential products that have become technically feasible is becoming nearly boundless…Sizing up the market to decide where to invest one’s efforts and capital has always been a core challenge of business, even when the range of possibilities was severely bounded. Now that so many of the bounds have been lifted, the challenge is that much greater. Remember the stuff in the Crystal Palace.
  • If “ship early, ship often” is interpreted as the willingness to expose not-quite-feature-complete but well-tested products to the healthy pressures of real users, everybody wins. But if it is used as an excuse for shipping half-baked, flaky products; using your customers as unpaid quality-assurance staff—and counting on ever-lowering expectations of quality in a slipshod marketplace numbed by crashing TVs and bug-filed software—it is another matter entirely.
  • Antoine de Saint-Exupery suggested this way:”A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.”
  • What’s happened is that the complexity didn’t disappear. It shifted.
  • All of science is based on cycles of Hypothesis >> Model >> Test >> New Hypothesis, and Design Science is no exception.
  • Progress in science is paced not just by advances in theory, but also by advances in methodology. Design Science is no exception.
  • Our collective goal must be convergence toward a unified user experience. A common interaction physics is the golden path to this goal. Consistency builds confidence, and confidence provides feelings of control, security, and comfort…Our ability to build civilization itself would be called into question if everything were as plastic as most software products.
  • Informatin-Centric Interaction Design: It is possible to identify four distinct states in the evolution of human-computer interaction. Command-centric. Application-centric. Document-centric. Information-centric.
  • We are on the verge of building system unprecedented both in their scale and in their very nature. It is one thing to design a usable computer program. Is is quite another to design a usable environment when that environment compromises innumerable semiautonomous devices mediating an unbounded swirl of constantly flowing information. Usability, or the lack thereof, will be an emergent property of such a milieu.

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MAYA Tames Complexity in the Age of Trillions

By Kathryn Hawkins

Yes! I agree, you should go buy the book already. Chapter 6 at double the price would still be a bargain.

A million millions is…Trillions

The future is here, almost, and it looks nothing like the present and the past. Or so is the vision / prediction of Mickey McManus (CEO of MAYA Design, Earlier this week to promote his new book, Mr. McManus spoke on the Princeton University campus as part of the Keller Center’s ongoing Events & Lectures series ( He, along with Peter Lucas and Joe Ballay (also from MAYA Design), are the authors of “Trillions—Thriving in the Emerging Information Ecology”.

Yes of course, I bought the book (as well as had it signed). If you’re interested you can follow my chapter by chapter “key takeaways” here:

This was not your typical mid-week late afternoon session sprinkled with takeaways of hard and fast (business) rules. Instead the focus was on ideas and concepts that were abstract and thought provoking, if not mind-expanding. I mention this now so you have the proper context for my notes below. Please adjust your expectations accordingly. Also, perhaps consider buying the book to fill in any blanks you might suddenly spawn.

  • Seconds, the measurement of time. 1 million seconds is ~1.5 weeks ago and 1 billion seconds goes back to the mid-70s. But 1 trillion seconds is 30,000 BC!
  • There are 50 to 100 trillions cells in the human body.
  • Malignant complexity
  • Five cloud services currently store most of humanity’s information.
  • Cascading failures
  • The mountain we’re on is nothing compared to the one that’s coming.
  • Nature is the ideal model (for managing complexity).
  • Beautiful complexity
  • Generativity (Ref: Wikipedia)
  • Conway’s Game of Life (Ref: Wikipedia)
  • Generativity + Human Centered Design + Parametic Model
  • Bill Joy (Sun Microsystems): “There are always more smart people working for someone else than working for you.”
  • There’s a bubble coming…
  • Luck is not a plan.
  • Become a student of what’s coming.
  • Count the cards. Learn the tricks. Learn the patterns.
  • A crisis of creativity (i.e., not enough of it).
  • We must pivot from making things right to making the right things.
  • Dream bigger.
  • Brands will become transparent whether they want to or not.
  • Patagonia (company) is a model for the future.
  • There are electrical codes. There are plumbing codes. There are no codes for computing and technology.

Wow. Right?