“Tips for Successfully Managing a Website Redesign” by Phil Edelstein (WebsiteMagazine.com, February 2011). At this point there are plenty of organizations that are on their second, third or maybe even fourth iteration of their website. What’s interesting is that there still seems to be a noticeable number who are not satisfied with the results they are getting. This article on Website Magazine makes a number of good points. However, I’d like to take a moment to supplement and refine Phil’s recommendations.
First, let’s start with the idea of redesign itself. To simplify what is now such an essential tool to be just a matter of “design” is understating the context and significance of the matter. While I’m certainly not going to belittle the skills and education of my design colleagues and friends, developing an effective iproperty in 2011 takes much more than attractive aesthetics. I would suggest using a term like “re-launch” or “re-architecting” over the misleading “redesign”.
Once you have embraced that shift in mindset, inventory your business needs, expectations and short and long term objectives. Phil suggest you figure out what you want. Frankly, I’m not a fan of wants. There are plenty of organizations that got what they wanted but not what they needed. I firmly believe the goal is to figure out what you need. Remember, this next investment isn’t just about design. This means that your resources—both on your internal team, as well as anyone from the outside you might engage—should be capable of defining and discussing business needs. It is also ideal that you have some internal discussion and agreement about needs before you reach out to anyone else. The list you compile will serve you well when you’re building your team.
However, don’t do too much before you pull in a vendor. Ideally the vendor you hire should be able to add value by being both objective as well as offering new ideas. They shouldn’t just listen and take notes (i.e., about your wants). They should be able to participate and help you move past wants and define your needs. The better your business needs are understood and universally agreed upon, the more likely they are to be met. There’s no panacea here other than communication and collaboration. This step is essential so don’t focus on how long it takes. Focus on getting it right, whether that’s two weeks or two months.
For the sake of brevity, I’m going to skip over the idea of wireframes and how that fits into the process prior to actual design. I will say, yes do wireframe. Even if they are sketches on the back of the proverbial envelope. Nowhere is it written that wireframes have to be formalized in Visio or a similar tool. The point is to take your needs and render them visually without being distracted by a formal design. Sure, there are some great tools for testing the actual interactions but let’s not go there today.
At some point things will progress and you’ll be ready to discuss and define the design slice. Some of you might scold me for saying this but don’t be afraid to look at the gazillion templates and themes that are already available. I’m not suggesting you purchase some generic off the shelf design. I agree that brand and branding is important. However, I am suggesting that it makes sense to collect multiple reference points and give your creative proper direction. They should have to start in a complete void. Be sure to look at site in other industries as well. Quite often you can pick up an idea or two that will help. And finally, when evaluating a design don’t look at it from your perspective, look at it how others are going to see and use it. Often you might be making a first impression. For example, the flashy Flash intro might be cool but those get tired pretty quick.
Most of all, be available, be willing to participate and communicate, and never lose sight of the fact that you are making an investment. This isn’t going to just happen overnight, nor is it going to be all fun and games all the time. Chances are good you’ll have other priorities you’ll have to juggle. There will be some difficult decisions and probably even some rattling of swords. But this is serious business with what should be a fairly healthy budget investment behind it. Don’t underestimate the need for teamwork, agility, participation and communications. Ultimately, you’ll only get out what you’re willing to put in.
In most cases a website is marketing and/or selling something. It might be a product. It might be a service. It might an idea or a non-profit’s mission. But ultimately, it’s selling. In order to get your ideal salesperson and/or marketing manager you’d invest a reasonable if not significant amount of time. You’d be thorough and diligent. You wouldn’t just take the first person that walks in off the street. Nor would you just throw your new hire at a desk and say, “Okay, get to work.” Start your relaunch process with the hope of hiring the employee you never had but always wanted. There’s no doubt that’s going to take more than just “design.”